We recently took an order from an established customer for some Honeywell IT3820 Cordless Scanners. Only 5 units this time, but the latest order in a series.
This particular user had 5 to 7 years prior purchased a quantity of Honeywell IT3875 cordless scanners and had started on a process of refreshing their internal equipment. The scanners were used in a tough warehouse environment in different sites across Australia.
The IT manager advised us that since the first IT3875 was installed right till the last one was replaced they had NEVER had equipment failure. Not one scanner needed to be returned for service. Even after plenty of drops to their concrete warehouse floor and rough treatment. And he even admitted to seeing someone hammering on a benchtop with a scanner.
"Replacement with another Honeywell product was a no brainer." he told us. "I wasn't prepared to look at another product no matter what they cost us to buy."